Returns & Exchanges Policy
We will provide a return label for the items you would like to return and the cost of the label will be deducted from the refund amount.
Free Returns are only valid for customers that receive the incorrect product on their order or a damaged product.
How do I return?
- Log Into your account and process a return request on your order.
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- Once your request is approved, you will get a confirmation email with shipping guidelines
What items are returnable?
- Within 30 days from the date of purchase
- In unused and resellable condition
- All Curtains & Bed Sheets have a 25% Restocking fee.
- In the original packaging with all the tags intact. (unless the product that was received was vacuum sealed, you may use any box that will fit the set being returned.)
What items are non-refundable?
The following items cannot be returned:
- Gift cards
- Bed Sheets (Unless they are unused and still in original packaging)
The item I received is damaged!
If the purchased product is faulty, reach out to us within 30 days of the delivered date.
Can the items be exchanged?
We allow the exchange of purchased items for selectable variants. In order to be eligable for an exchange, The product must be in its original packaging with all the tags intact or a 25% restocking fee will be charged. Once the exchange request is approved, the replaced item will be shipped to you.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
What are the refund options?
The following refund options are supported:
- Refund to the original payment method
- Refund to store credit (if applicable)
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Support@linenmart.com