It's important to start by clarifying to customers that your order processing times are separate from the shipping times they see at checkout.
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Include any other pertinent information towards the beginning, such as potential delays due to a high volume of orders or postal service problems that are outside of your control.
If you are experiencing no tracking updates & Delays. Please contact the carriers.
Customer's Shipping Address Policy
- Customers will have up to 12 hours to submit an address change to firstname.lastname@example.org otherwise they will have to contact the carrier to intercept the package to the correct address.
- If the order was delivered to the incorrect address as supplied by the customer, the customer will be responsible for the losses of the total order value. We have legal and ethical obligation to ship the order to the exact address requested by the purchaser.
This policy is not our preference, nor is it our first choice. However, the simplest solution to this problem is to carefully enter and review your address as you are placing your order. If you realize there is a problem with your address, please contact us as soon as possible, and we would be happy to fix it!
Domestic Shipping Rates and Estimates
For simple flat rate shipping:
For multiple shipping options, you can list carrier options, prices, and delivery times in a table.
Estimated delivery time
2-5 Business Days
1-2 Day Business Days
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
Include a link for customers to track their order if available.
Shipping to P.O. boxes
We ship with USPS to P.O boxes only.
If you have any further questions, please don't hesitate to contact us at firstname.lastname@example.org.